ZYGEN NP-01 Warranty & Miscellaneous Information

Sep, 30 ,2020
Pre-orders for the ZYGEN NP-01 are less than a day away with us starting to take orders from 12pm tomorrow (1st of October). For our friends who are interested in making a pre-order, we would like to share some information that we hope you will read through carefully. 

Warranty Information

The warranty information of each region has been listed at the bottom of the product page. If you have concerns about the warranty, please look through for more information. If there is any part you are unclear about, or if you have concerns, you are welcome to contact our customer service team for further information. 

Pre-order Quantity Limit - 2 per Person 

We understand that some people are not willing to spend the time to register for an account and might instead ask friends to help them make a purchase. There are also those that might want to purchase them as gifts. 
The reason we have a quantity restriction is to prevent situations whereby someone purchases in bulk and sells in regions we currently do not service at much higher prices. We do not want this to happen to our friends in these regions and we ask for your patience as we slowly expand. Our production capacity is limited but if we run out of stock, we will work hard to fulfill stock as soon as we can. 

Glossy Coating and New Shape

The glossy version of the ZYGEN NP-01 is scheduled to launch in Q1, 2021. And later this year, in November, together with our esports partner, Zhengwei “alex” Bian, we will release the shape of his first esports product, a “Non-symmetrical, right-handed mouse”. 
Those of you who are interested in the products we mentioned above, please consider before making your first purchase from us. 

List Of Countries Served - Added Singapore

We would like to announce that Singapore will be one of the countries that VAXEE will service at launch. Singapore is where one of VAXEE's founding members, Prasad "StrykerX" Paramajothi is from and he looks forward to serving you with passion and professionalism. Singapore will be one of the nations where you can pre-order the ZYGEN NP-01, come 1st of October.

We have received questions about other countries in the APAC region and we have plans for expansion but do not have a fixed timeline yet.

Website Registration and Security

We have prepared a video to briefly explain  “Website Registration”, “Website Security” and “Website Functions”.
If there is anything that you are unclear or have concerns about, you are welcome to  contact our customer service team for further information. 


Member Forum

Leave Message
2020-10-01 02:54
Hi! I would like to know about when approximately the mouse could arrive in western United States if it's pre-ordered on the 1st of October PT.
Alice2020-10-01 13:27 @brab1 Hi, order will be ship from California and we're hoping to ship out the order by Oct. 15, sorry for any inconvenience. Reply
Member Nickname
2020-10-01 06:42
is this PST 12pm or EST 12pm?
Member Nickname
2020-10-01 13:28
Hi, it will be Oct.1st 12:00 (noon) PST , thank you for the support.
Member Nickname
2020-10-01 15:11
..."we will release the shape of his first esports product, a “Non-symmetrical, right-handed mouse”.

Any chance it will be of a flatter design, ei Lower rear hump?
2020-10-01 18:38 Hello, 

We are sorry to disappoint but no. His shape will be more of a shorter ergo style.
Member Nickname
2020-10-01 15:23
The NP-01 currently says "out of stock". Is this a glitch or did the item actually sell out? To confirm to the above reply, it will be available for pre-order, October 1st 12PM (noon) PST correct? Wouldn't want to miss out because of a miss read. Thank you for your time.
2020-10-01 18:39 Hi,

We apologize for the confusion. That sign is just a placeholder. It will indeed be at October 1st 12PM (noon) PST
Member Nickname
2020-10-01 17:04
Is Malaysia available to pre orderthe vaxxe zygen mouse
2020-10-01 19:16 Hi, 

We are so sorry but we will not be able to service Malaysia at the start. We choose only to sell through our website so we can provide the best pre and post sales service. With our small team, we are unable to do so right now. It is one of the next regions we are working on!

We thank you for your patience!
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2020-10-02 07:23
It says out of stock....already?
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2020-10-05 10:38
id like to pre order one for my self how do i go about doing that it says out of stock
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2020-10-26 08:58
When will the mouse restock?
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2020-11-09 03:34
thanks for the info
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