We would like to once again sincerely apologize to those who experienced inconvenience after purchasing the XEv2.

Here is an update on the current progress.
The issue of the uneven base has been resolved through modifications to the bottom shell mold. At the same time, VAXEE’s quality control team is continuing thorough inspections at the factory to ensure the issue does not happen again.
If you have any concerns or issues with your product, please don’t hesitate to contact us—we will do our best to assist you promptly.

We plan to begin sending replacement XEv2 units to affected customers in early June and expect to resume sales in mid-June.
Actual replacement and restock dates may vary by region depending on shipping conditions.

Once the exact dates are confirmed, we will announce them immediately on our social media channels.